Luzi, A. M., et al. “The Communicative-Relational Operating Model of the Italian National Institute of Health for an Effective Telephone Intervention in Public Health, Structured on Basic Counselling Skills”. Annali Di Igiene, vol. 35, no. 4, Aug. 2025, pp. 379-02, https://doi.org/10.7416/ai.2023.17631.