Luzi, A.M. et al. 2025. The Communicative-Relational Operating Model of the Italian National Institute of Health for an Effective Telephone Intervention in Public Health, Structured on Basic Counselling Skills. Annali di Igiene. 35, 4 (Aug. 2025), 379–402. DOI:https://doi.org/10.7416/ai.2023.17631.